Guest Service Associate
WE’RE HIRING A GUEST SERVICE ASSOCIATE!
Drop Zone is coming to Kearney, NE, and we are hiring a Guest Service Associate to create a fun, smooth, and welcoming experience for every guest. This role serves as the first impression of the venue and supports guests with check-in, reservations, gameplay assistance, and general questions.
Position Overview
ABOUT GUEST SERVICE ASSOCIATE ROLE
As a Guest Service Associate at Drop Zone, you will be the first impression for every guest who walks through the door. This role focuses on creating a fun, smooth, and welcoming experience by supporting check-ins, reservations, gameplay assistance, and answering guest questions throughout their visit.
Core Responsibilities
GUEST CHECK-IN & SUPPORT
GAMEPLAY GUIDANCE
EQUIPMENT ASSISTANCE
VENUE SAFETY & OVERSIGHT
CLEANLINESS & ORGANIZATION
RETAIL & GUEST INQUIRIES
Candidate Requirements
What We're Looking For:
CUSTOMER SERVICE SKILLS
Excellent customer service and communication skills are essential. Candidates should enjoy interacting with guests and providing friendly, helpful support throughout their visit.
TEAMWORK & WORK STYLE
Ability to work well with a team in a fast-paced environment while staying positive, professional, and guest-focused at all times.
TECHNICAL & COMPUTER SKILLS
Basic computer skills are required to support reservations, guest check-in, and general system use during daily operations.
PHYSICAL REQUIREMENTS
Physical ability to lift and move golf bags, clubs, and equipment as needed while remaining active throughout the shift.
EXPERIENCE & COMPENSATION
Hospitality, retail, or entertainment experience is a plus but not required. This is a part-time, in-person role with starting pay from $15.00 per hour.
Skillset Needed
GUEST INTERACTION
COMMUNICATION SKILLS
PROBLEM SOLVING
TECHNOLOGY COMFORT
ATTENTION TO SAFETY
Understands and enforces safety guidelines to maintain a safe environment across all activity areas.
MULTITASKING ABILITY
Manages multiple guest requests, tasks, and responsibilities effectively in a fast-paced setting.
Submit Your Application
APPLY FOR THE GUEST SERVICE ASSOCIATE POSITION!
We are looking for friendly, reliable individuals who enjoy working with people and creating positive guest experiences. If you thrive in a fast-paced environment and enjoy helping guests have fun, we encourage you to apply.
Our hiring team will review all applications carefully. Qualified candidates will be contacted to discuss next steps and potential interview opportunities.